Norfolk Cares Assistance Center
What is the Norfolk Cares Assistance Center?
The Norfolk Cares Assistance Center is a single-point-of-contact for residents seeking information about or requesting service from the City of Norfolk. Norfolk Cares was established in direct response to requests from Norfolk citizens and City Council to improve the processing of citizen requests for service.
Through Norfolk Cares, citizens can request a City service, obtain information on City services, or receive an update on a previous request for City service. Norfolk Cares staff may make a referral to a specific department if their expertise is needed.
How can I contact the Norfolk Cares Assistance Center?
Anyone can contact Norfolk Cares by
- dialing 757-664-6510 Monday through Friday between 8:00am and 6:00pm
- filling out the Norfolk Cares Online Form
- sending an Email to Norfolk Cares
All requests for service are confidential and will not be revealed to anyone other than the City staff assigned to the request. However, it is extremely beneficial for City staff tasked with resolving the issue to have a name and phone number with which further information can be obtained if necessary.
How long will it take to respond to a request for service?
The Norfolk Cares Assistance Center processes requests for service on the day they are received.
The length of time to respond to a request will vary based on the nature of the request.
How do I check on the status of a request for service?
The Norfolk Cares Assistance Center maintains a record of requests for service received through the Center. To check on the status of a request for service made through Norfolk Cares, contact Norfolk Cares.
Please understand that due to matters regarding privacy we may not be able to release all information related to a request.
