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Department of Utilities
 

What's New

The Norfolk Department of Utilities and the EPA invite you to celebrate “Fix a Leak Week 2010.” From March 15-20 help reduce water loss by repairing minor leaks around your home. Click <Here> for more information.


Water and sewer upgrades progress in Fairmont Park Neighborhood. Click <Here> for the latest update.


Phase IV of Central Brambleton area water infrastructure upgrades begins. Get more information <Here>.


34th Street/Colonial Avenue intersection to close temporarily for water and sewer improvements. Click <Here> for more information.

 

Serving You

  • We provide top quality drinking water to 820,000 customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy.
  • We also provide wastewater services to approximately 240,000 people in Norfolk.

 

Norfolk Water

  • Norfolk is fortunate to have a plentiful supply of high quality water.
  • We have nine reservoirs including in town lakes and the western reservoirs that we own in the City of Suffolk.
  • The majority of our drinking water today comes from the Western Branch Reservoirs.

<Click Here> for a map of the reservoir system

 

 

Discover Norfolk Water

From the Reservoir to Your Faucet

Understanding your HRUBS Bill

Learn About Rates and Fees

Utility Improvements and Upgrades

Construction Projects in Your Area

Wastewater Collection

Where It Goes When You Flush

  Please browse our website for details about the Utilities Department and to learn more about your water and sewer services.  We are constantly striving to improve our website to better serve you.  Please contact us with your suggestions and comments.  We welcome and appreciate your comments!

  You can call us at (757) 664-6701, or e-mail us at utwainq@norfolk.gov


 We are here to serve you!  

EMERGENCY NUMBERS:
Water or Sewer Main Breaks (757) 823-1000
Customer Service (757) 664-6700
Miss Utility (Call Before You Dig)
1-800-552-7001