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Mission Statement
The Department
of Public Works builds, maintains,
and operates the physical facilities that support and enhance the
lives of Norfolk's citizens, businesses
and visitors, including the City's street network, traffic
management system, storm water system and waste collection system.
Overview
The Norfolk Department of Public Works constructs and maintains the physical facilities
that preserve and enhance the quality of life of Norfolk's citizens and visitors. The
services provided by this department are distributed over a network of more than 740 miles
of paved streets and reach every household in Norfolk.
The department is responsible for services such as collecting refuse, surveying, designing
new facilities, reducing pollutants in storm water runoff, maintaining the flow of
traffic, and street repairs. Because the department has so many tasks to
perform, it is organized into seven operational/field divisions which provide services
directly to the public. In addition, there are two administrative divisions, Management
Services and Financial Management.
The Director's Office provides leadership, guidance, and support to the operating
divisions, bureaus and staff as they carry out departmental activities. The Director's
office is responsible for establishing major projects and policy initiatives. The normal
business hours are from 8:30 a.m. to 5 p.m.
With approximately 400 employees, Public Works represents about
ten percent of the total City work
force. Each division works together as a team and seeks continuous improvement. The
employees are hardworking and very conscientious. In order to build an empowered work
force and/or atmosphere, the department utilizes leadership teams, Employee Relations
Committee and supervisory committees, supervisors' discussions, periodic employee
meetings, and employee feedback committees. In addition, the department has created vision
and values statements, leadership training (supervisory development), a process
improvement program, and an annual employee surveys to evaluate our leadership.
The Department of Public Works strives to satisfy its customer base -- citizens,
businesses, and tourists, other City organizations and
departments, and other governmental
organizations -- and welcomes the opportunity to do things for them. In an effort to keep
the citizens and businesses abreast of various activities within the community, newsletters, press releases, and various updates are distributed on a regular basis.
The opinions and concerns of the customers are greatly valued. Each division works hard to
help build and maintain Norfolk's reputation as an attractive, safe, and well-respected
place for people to live, work and visit. The department will answer any question and
respond to any complaint in a timely manner. Our mission is to serve the community.
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